Frequently Asked Questions

Purchase a Qualifying Product within the promotional period, then submit an online claim within the promotional period as detailed in the Terms and Conditions on this website.

Qualifying Products are detailed on the Qualifying Products page.

For further details on how to submit your online claim click here

Participants may submit 1 claim in total and participants may claim a Cashback Reward for a maximum of one (1) Promotion Product.
We can only offer the reward for purchases of qualifying products listed on the Qualifying Products section of this website.

This is likely to be for one of the following reasons:

  • You have missed the claim window for this promotion
  • Your purchase date is outside the promotional period
  • You are too early to claim for this promotion

Please refer to your proof of purchase and the Terms and Conditions of this promotion and the claim period detailed.

You will need to provide the following details:

GBP payment:

  • Account Number
  • Sort Code
  • Account Holder's Name

EUR payment:

  • IBAN
  • BIC/Swift
  • Account Holder's Name

USD payment:

  • Account Number
  • Routing Number
  • BIC/Swift Code
  • Account Holder's Name
  • Bank Name
  • Beneficiary Address
Your claim will be checked by one of our agents and the status of your claim will be emailed to you. We will keep you up to date on the status of your claim via email, you can also check the Track My Claim function on this website as to the status of your claim.
Please check the email account you provided during the claim form for emails related to this promotion. Ensure you check your junk or spam email folder. Alternatively, you can use the ‘Track my Claim’ function on this website.

Please refer to the email we have sent you, it may be that the details uploaded for your proof of purchase were not sufficient to process your claim.

Common reasons for Missing Documents:

  • The Policy ID number you entered on your claim is invalid
  • The bank details you provided are not matching with the claimant/company details
Payment will be made within the timeframe outlined in the promotional terms and conditions.

If you have received an email to confirm approval of reward, please check the following:

  • Refer to the Terms and Conditions of the promotion for reward timeframes
  • Check your bank statements for the reward amount that you are expecting
  • If you are still unable to locate your payment please contact us here

Contact Us Form


If you have any problems or questions related to this promotion, our customer service team will be happy to help.

By Telephone: +44 (0)3452160047

By Email: info@cignapromotions.com

Lines are open Monday to Friday UK time, 9am to 5pm. Calls will be charged at local call rates from UK landlines only.

Track My Claim

Enter your claim ID below to track your claim's progress